Bi.Ci

Privacy Policy

Bi.Ci Privacy Policy (2026)

Effective Date: January 1, 2026

This Privacy Policy ("Policy") explains how Bi.Ci, operated by CRISS Solutions Inc. ("Bi.Ci," "CRISS Solutions," "we," "us," or "our"), collects, uses, shares, and protects your personal information when you use our web platform, applications, integrations, and related services (collectively, the "Services").

Under applicable data protection laws, CRISS Solutions Inc. acts as the data controller for the personal information processed through Bi.Ci.

Scope

This Policy applies to:

  • Bi.Ci web application
  • Mobile-optimized dashboard
  • Third-party integrations (e.g., Strava, Garmin, Wahoo, Hammerhead)
  • Related APIs, analytics systems, and infrastructure

Please also review our Terms of Service, which govern use of our Services.

Information We Collect

1. Information You Provide

Account Information

When you register, we collect:

  • Name
  • Email address
  • Password (hashed if email login)
  • Authentication provider (Google, Apple, Email)

Profile Information

You may provide:

  • Profile photo
  • Bike preferences
  • Maintenance goals
  • Cycling experience level

Connected Apps

If you connect:

  • Strava
  • Garmin
  • Wahoo
  • Hammerhead

We receive activity and gear data from those services according to the permissions you grant.

2. Information From Using the Services

Activity Data

We collect activity information such as:

  • Distance
  • Duration
  • Elevation
  • Speed
  • Gear used
  • Activity date
  • Optional health metrics (if provided via integrations)

Gear Data

We store:

  • Bike name and type
  • Components (chain, tires, bearings, brake pads, rotors, cables)
  • Maintenance records
  • Wear counters
  • Reset dates

Usage Information

We collect:

  • Login timestamps
  • Feature usage
  • Dashboard interactions
  • App settings

Device Information

We may collect:

  • Browser type
  • Device type
  • IP address
  • Log data
  • Error diagnostics

3. Information From Third Parties

If you log in using:

  • Google
  • Apple

We receive:

  • Name
  • Email address
  • Authentication token

We only use the minimum information necessary to authenticate you.

If you connect wearable platforms, we collect only the data you explicitly authorize.

How We Use Your Information

To Provide the Services

  • Create and manage your account
  • Display your dashboard
  • Track and calculate gear wear
  • Generate maintenance recommendations
  • Reset maintenance counters
  • Synchronize connected apps

Performance and Analytics

  • Calculate wear on components
  • Generate maintenance alerts
  • Improve algorithm accuracy
  • Enhance feature quality

AI-Based Features (Future Roadmap)

Bi.Ci may use AI or machine learning to:

  • Predict maintenance schedules
  • Recommend component replacements
  • Detect anomalies in activity patterns

We will prioritize aggregated or de-identified data for training models whenever possible.

To Improve and Maintain the Platform

  • Debug issues
  • Monitor performance
  • Prevent fraud
  • Ensure security
  • Conduct internal research

Marketing and Communication

We may contact you regarding:

  • Service updates
  • New features
  • Maintenance reminders
  • Security notices

You may opt out of non-essential communications.

How We Share Information

We do not sell your personal information.

We may share information only:

With Service Providers

  • Cloud hosting providers
  • Payment processors (if subscriptions are introduced)
  • Analytics providers

These providers process data strictly under contract and confidentiality obligations.

With Connected Apps

When you connect third-party platforms, data exchange is governed by:

  • Your permissions
  • Their privacy policies

Legal Requirements

We may disclose information if required by:

  • Law
  • Court order
  • Government request
  • Protection against fraud or abuse

Data Storage and Security

We use:

  • Encrypted connections (HTTPS)
  • Secure cloud infrastructure
  • Role-based access controls
  • Industry-standard safeguards

Data is stored securely in cloud-hosted databases (e.g., MongoDB Atlas or similar secure infrastructure).

Data Retention

We retain personal information:

  • As long as your account is active
  • As needed to provide services
  • As required by law

You may delete your account at any time.

Upon deletion:

  • Your personal data will be permanently removed within a reasonable timeframe
  • Some aggregated, anonymized metrics may remain for analytics

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Receive a copy of your data (portability)

To exercise these rights, contact us at:

privacy@crisssolutions.com

International Users

If you access Bi.Ci outside of Canada or the United States, you understand that your data may be transferred and processed in Canada, the United States, or other jurisdictions where our infrastructure providers operate.

We use appropriate safeguards for international data transfers.

Children's Privacy

Bi.Ci is not intended for individuals under 13 years of age.

We do not knowingly collect data from children under 13.

Cookies and Tracking

We use cookies and similar technologies to:

  • Authenticate sessions
  • Maintain login state
  • Analyze traffic
  • Improve performance

You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Policy from time to time.

If changes are material, we will notify users via email or dashboard notice.

Contact Information

CRISS Solutions Inc.

Attn: Privacy Officer

Toronto, Ontario, Canada

Email: privacy@crisssolutionsinc.com

Website: https://bi.ci.crisssolutionsinc.com